We stand behind the quality and craftsmanship of our jewelley. Avalon Jewellery offers a free lifetime warranty against manufacturing defects on all Avalon Jewellery fine jewellery.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. Customers in the US, CAN, AUS, and UK will receive free return labels. For customers outside of those countries, a €59.00 deposit will be taken before the shipment of your item to Avalon Jewellery for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewellers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, Avalon Jewellery will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweler other than Avalon Jewellery will void the warranty. Avalon Jewellery will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, Avalon Jewellery will replace fine jewellery pieces under €1,200.00 in value. All fine jewellery can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
Avalon Jewellery offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewellery to help cover significant damage, loss, or theft.
Adding an Extend Protection Plan to your purchase is a great way to help make sure you’re protected in case your most valued items experience accidental damage, as well as have coverage beyond our standard manufacturer’s warranty. Extend’s program also provides additional services and benefits including free ring sizing (outside of our 60 day complimentary resize period), rhodium plating, polishing, and more. Plan lengths vary depending on your needs and can range from 2-years to Lifetime coverage based on qualifying Avalon Jewellery items. Choose an Extend Protection Plan in your online shopping cart with any qualifying Avalon Jewellery purchase. Extend Protection Plans are offered by Extend in collaboration with Avalon Jewellery.
Avalon Jewellery is proud to offer a free lifetime upgrade on our natural and lab grown diamonds. Any loose natural diamond purchased from Avalon Jewellery can be exchanged for credit equivalent to the original purchase price for a new natural diamond of at least 1.5x greater value. Any loose lab grown diamond purchased from Avalon Jewellery can be exchanged for credit equivalent to the original purchase price for a new lab grown diamond of at least 2x greater value. In order to be eligible, the natural or lab diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, including colored natural and lab diamonds, settings, or jewellery. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded natural or lab diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Avalon Jewellery. We will repurpose gold or platinum jewelry and offer a credit based on current metal prices.
If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K While Gold 2mm Comfort Fit solitaire engagement ring.
Within 60 days of your initial purchase, you and your partner may return the temporary mounting and choose from our extensive catalog of customised mountings. A €88.00 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting.
At Avalon Jewellery, we understand that every client’s vision is unique. While our collections are not displayed online, our jewellery specialists are delighted to accommodate special requests and custom details. We can offer a wide range of alternative options, including:
We’re also happy to tailor many of our signature styles to better suit your preferences. Popular modifications include:
For something truly personal, we offer full bespoke design services — allowing you to bring your dream piece to life from start to finish. Contact us speak with a specialist about your vision. We’d be honored to help create something just for you.
To make your piece even more meaningful, many of our rings — as well as select necklaces and bracelets — can be engraved with a custom message for an additional €47.00. For wedding rings, engraving options can be discussed during your private consultation or arranged directly at the time of purchase. If you're selecting an engagement ring, we invite you to contact us for personalised assistance with engraving options.
Please note:
We're honored to help you mark your special moments with a lasting touch of sentiment.
The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.